By selecting Package Protection at checkout and paying an additional fee of 3% of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed.
If your package has been marked "delivered," yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.
We will issue you a replacement for packages marked delivered but still have yet to be received 3 days after delivery confirmation (and no longer than 15 days). We will issue store credit for the original purchase price if a replacement cannot be sent (out of stock, discontinued, etc.)
For packages not marked delivered & presumed lost by the carrier, we will issue store credit for the original purchase price.
For damaged packages, we will issue you a replacement. We will issue store credit for the original purchase price if a replacement cannot be sent (out of stock, discontinued, etc.)
We ask for your cooperation in filing insurance claims, which may include photos, etc.
To file a claim, contact us at support@mammamiascloset.com with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. Please include photos of damaged items, if applicable. Please use the subject line: "Package Protection Order ####"
If you declined Package Protection and your package has been lost, stolen, or damaged, please contact the carrier directly.
Package Protection does not cover shipments where shipment addresses were input incorrectly by the customer.